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Merchandise returned on Dec 19, confirmed received on Jan 6. No credit on my limited account and they stated no longer processing received returns ?? So where is my merchandise!? The limited card basically said they will provisionally credit my account while they look...
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Anonymous
Brianne

Happened to me as well. They told me to send the items back in because they were broken and I never received the credit. Called the Credit Card Company and they said it wasn't...

Anonymous
Lauren

Same happened to me! I've lost almost $500. I don't know what to do!

1.0
#1017932
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I returned $95 worth of merchandise in December (from an order prior to the Final Sale policy). I have tracked it, and it shows in the Narvar system to have been received January 6th...I NEVER got the money refunded to my Limited card, and now I have no recourse and...
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Anonymous
Anonymous

Same, not sure how to file for a refund or get this addressed

1.0
#1017926
Reply to reviews
I did everything right, packed and shipped the clothes, following all the instructions all well in time. I had to get my refund on 30 Jan 2017 still NO sign of it. How do we get our money back? it is almost $500 ????? I am so upset and annoyed at this whole process...
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Anonymous
Anonymous

I have the same complaint I received a email today that I cannot get my money back from them and the only way I can get it if I file a claim with my credit card

Pandasue81
Pandasue81

I'm filing a claim in their bankruptcy case. Go to https://www.donlinrecano.com/Clients/limited/Index and print the proof of claim form. They're due April 5th. I don't know th...

#1014305
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Short Review on March 31, 2017

The Limited
#1028267
It's really good experience and good clouse
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The Limited Website Review

The Limited
#1016259
1.0
Details
I have $715 in gift certificates! I just got for Christmas 2016! I'm so upset! Why does their website say temporary down? Do they plan to open up their stores and website after they solve their bankruptcy issue?
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Customer service

The Limited Shipping Service Review

The Limited
#1002901
1.0
Details
I made a purchase on January 7, 2017 have not received it or not able to contact customer service about my order
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website

Order Processing Cancelation Returns Review

The Limited
#1002807
4.0
Details
I had returned almost $300 worth of merchandise in Dec. that I had purchased from internet store and still do not have the credit on my account.
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Price Affordability
If you are waiting for a refund via Paypal, contact Paypal and explain what happened. They will refund your money as part of their protection program. My situation: I purchased merchandise in late November online via Paypal and received the items just fine. However, I...
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#1009054
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I returned $273.83 worth of merchandise to The Limited in January and have yet to see the returns posted onto my account. I called last month and a guy verified both returns and told me it will take a while to process the return on my account! I still see no credit to...
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1.0
I didn't like
  • Merchandise i returned was not credited to my account
#1006571
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I made an order on January 2nd and have yet to hear anything from them. Tried emailing for an update and calling before stores closed. I was really excited to pick up some stuff and they were still selling stuff for at least a week after my order online and yet no news...
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3.5
#1005485
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The Limited - Order Never Received
I placed an order online on January 7, 2017 after their huge after holiday promotional sale. I was shocked they were closing the retail stores. I never receieved my order. I called their customer service number and no one is answering their phones. Of course there is...
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#1002286
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Back in November I ordered $269 worth of merchandise from the Limited. However, it was taking an extremely long time to ship (over 1 month) and so I called to cancel the order. Unfortunately, they shipped the order on the day I called and therefore I was unable to...
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Anonymous
Anonymous

I have the same issue. I ordered $150 worth of merchandise on 1/11/2017 and I have not received it as of today 02/02/2017. The customer service line is not taking calls so I ...

Anonymous
Anonymous

I'm facing the same thing! I've shopped there for many years and for them to not even try and offer any solution is outrageous. I will be out $170

1.0
I didn't like
  • O resolution offered
  • Ridiculous processing time
  • Customer service and company ethics
#999996
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I ordered close on Black Friday before news broke that they were closing. I received the items and then returned over half of my order via email. This was also before they announced they were closing. They received my return package on December 27th, 2016 however I...
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1.0
#999678
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I placed an online order back in December 25th, 2016 after I learned that the stores near me where closing. I used a "store credit card" I had from a previous return I made and the rest in my cc card. Site had a note to please allow 10 days for the order to ship. I...
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#997760
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