Product: The Limited Customer Care Clear all filters (0 of 15 reviews match)
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I placed an order and 5 days later The Limited cancelled my order with no explanation. I contacted customer service and was told that the order “wasn’t allowed to go through because they were sold out”. However, at the time I placed my order, their website showed 3...
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1.7
Product
The Limited Customer Care
#1247137
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I ordered clothes during the Black Friday sale of 2016.They took forever to arrive and by the time they did, stores were closing and were no longer taking refunds or exchanges. I went online and read the policy that they would accept online returns until a certain date...
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1.0
Product
The Limited Customer Care
#1195540
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The Limited - Did not receive my refund
The Limited - Did not receive my refund
The Limited - Did not receive my refund
The Limited - Did not receive my refund
Purchased and returned an order from Limited before they closed and I did not receive my refund of $120 odd dollars.Met all deadlines and spoke with customer service representatives. Still no refund and it almost a year later. I have sent multiple emails and called all...
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Anonymous
RaeBae55

I am having the same issue as we speak. Got partial refund but not a full one. Continuing to have to email them.

Anonymous
Rebecca Hoffman

This also happened to me!! It was closer to $260 with of clothes!! It is very upsetting because I was a loyal customer for years! I bought all o my work clothes from the Limit...

1.0
Product
The Limited Customer Care
I didn't like
  • Ridiculous processing time
  • Untrustworthy business
#1177339
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The Limited - Lost $170 and the new company won't offer store credit
I returned $170 worth of merchandise purchased online in December 2016, and have USPS tracking to show that it was received by the returns processing center on December 20, 2016.I was never credited the money back because -with no warning -the store closed. When I...
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1.0
Product
The Limited Customer Care
I liked
  • Clothes
I didn't like
  • Untrustworthy business
#1173438
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They asked me to ship the items to the limited for a refund. I did the same and had a tracking of the items on Narvar till Jan 18th, 2017. After that there has been no tracking of the items, I havent got a refund or my items back. Basically I paid $200 odd for nothing.
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1.0
Product
The Limited Customer Care
I didn't like
  • Customer service
  • Ridiculous processing time
#1170654
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No credit on my limited account and they stated no longer processing received returns ?? So where is my merchandise!? The limited card basically said they will provisionally credit my account while they look into it, which they have. But not sure if the credit is...
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Anonymous
Brianne

Happened to me as well. They told me to send the items back in because they were broken and I never received the credit. Called the Credit Card Company and they said it wasn't...

Anonymous
Lauren

Same happened to me! I've lost almost $500. I don't know what to do!

1.0
Product
The Limited Customer Care
#1017932
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I returned $95 worth of merchandise in December (from an order prior to the Final Sale policy).I have tracked it, and it shows in the Narvar system to have been received January 6th...I NEVER got the money refunded to my Limited card, and now I have no recourse and...
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Anonymous
Anonymous

Same, not sure how to file for a refund or get this addressed

1.0
Product
The Limited Customer Care
#1017926
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I did everything right, packed and shipped the clothes, following all the instructions all well in time.I had to get my refund on 30 Jan 2017 still NO sign of it. How do we get our money back? it is almost $500 ????? I am so upset and annoyed at this whole process...
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Anonymous
Anonymous

I have the same complaint I received a email today that I cannot get my money back from them and the only way I can get it if I file a claim with my credit card

Pandasue81
Pandasue81

I'm filing a claim in their bankruptcy case. Go to https://www.donlinrecano.com/Clients/limited/Index and print the proof of claim form. They're due April 5th. I don't know th...

Product
The Limited Customer Care
#1014305
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83 worth of merchandise to The Limited in January and have yet to see the returns posted onto my account. I called last month and a guy verified both returns and told me it will take a while to process the return on my account! I still see no credit to my account due...
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1.0
Product
The Limited Customer Care
I didn't like
  • Merchandise i returned was not credited to my account
#1006571
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Back in November I ordered $269 worth of merchandise from the Limited. However, it was taking an extremely long time to ship (over 1 month) and so I called to cancel the order. Unfortunately, they shipped the order on the day I called and therefore I was unable to...
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Anonymous
Anonymous

I have the same issue. I ordered $150 worth of merchandise on 1/11/2017 and I have not received it as of today 02/02/2017. The customer service line is not taking calls so I ...

Anonymous
Anonymous

I'm facing the same thing! I've shopped there for many years and for them to not even try and offer any solution is outrageous. I will be out $170

1.0
Product
The Limited Customer Care
I didn't like
  • O resolution offered
  • Ridiculous processing time
  • Customer service and company ethics
#999996
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